At lepak99, we believe online entertainment is most meaningful when enjoyed wisely and within your own limits. This page outlines all the tools, resources, and guidance we provide to help keep your gaming experience safe, enjoyable, and responsible.
Responsible gaming is more than just a slogan — it's a practical approach that keeps online entertainment exactly what it should be: a source of fun, not something that disrupts your daily life. At Lepak99, we take this responsibility seriously because we understand that online entertainment platforms can have a real impact on some individuals' lives if not managed wisely.
Most players who use Lepak99 — whether playing slots, blackjack, roulette, Live Casino, or placing bets on Malaysia Super League football and badminton matches — play purely for entertainment. They set a budget, enjoy the games, and stop once their allotted time or money runs out. That is what responsible, healthy gaming looks like.
However, we recognise that for a small number of players, gaming patterns can shift from entertainment to a habit that becomes difficult to control. Early signs should be identified before they develop into a bigger problem. Lepak99 provides a range of free self-control tools and informational resources to help all our members understand their situation and take appropriate action.
This platform is built for you to lepak, unwind and have fun — not to be a source of stress or financial strain. If at any point while playing at Lepak99 starts to feel like an obligation, or if you find yourself playing to chase losses, those are important signals you should not ignore. This page is here to help you understand what to do next.
Six core values that guide how Lepak99 protects Malaysian players
Platform Lepak99 is strictly for users aged 18 and above, with no exceptions. Age verification is carried out during registration and as part of the identity verification (KYC) process. Any account found to belong to an underage individual will be closed immediately and all balances forfeited in accordance with Malaysian law.
Every member Lepak99 can set their own daily, weekly or monthly deposit limits directly from their account settings. This gives you full control over how much money you can load into the platform — ensuring you always play within a budget you can afford.
Enable automatic play time reminders in your account settings Lepak99 yours. The system will notify you once the play session duration you have set — for example, one hour or two hours — has elapsed. This helps you stay aware of how long you have been playing without having to watch the clock manually.
If you feel you need a break from the platform for a while, a temporary self-exclusion option is available in your account settings Lepak99. You can set a self-exclusion period of 24 hours, one week, one month, or longer. During this period, access to your account will be fully restricted.
If you need a more definitive solution, Lepak99 fully supports the decision to permanently close an account. Contact our support team via live chat or email and your request will be processed within one business day. No repeated questions, no attempts to persuade — we respect your decision.
Our support team Lepak99 is available 24/7 to assist members who need support with responsible gaming. We also provide referral information to professional help resources for those who need additional support beyond our platform.
The questions on this page can help you reflect on your relationship with online gaming at Lepak99. There is no need to answer to anyone — this is purely for your own self-reflection.
If you answered "yes" to more than two or three of the questions here, it may be a sign that you need to take proactive steps to manage your gaming habits. There is no shame in it — many smart players recognize these signs early and take action before things become a serious problem.
This self-assessment is not a medical diagnostic tool. If you are concerned about your own gaming habits or those of someone you care about, please contact the Lepak99 or seek professional advice.
Have you ever played longer or spent more than you originally planned?
Have you ever tried to win back money you lost — commonly known as "chasing losses"?
Have you ever gone into debt or borrowed money from family or friends to fund your online gaming?
Has a family member or friend ever expressed concern about your gaming habits?
Have you ever felt anxious, irritable, or unable to sleep after going a few days without playing?
Have you ever neglected work, family, or study responsibilities because you spent too much time gaming online?
Are you using money meant for essential expenses — food, rent, bills — to play online?
Have you ever tried to hide your gaming activity or the amount you have spent from someone close to you?
If you answered "yes" to three or more questions, we encourage you to use the self-control tools Lepak99 or contact our support team to discuss the options available.
All these tools are free and accessible directly from your Lepak99 account settings
Set the maximum amount you can deposit into your account Lepak99 within a set period. Once a deposit limit is in place, the system will automatically block any deposits that exceed that amount — regardless of the payment method used, whether Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX.
Enable automatic reminders that will display a notification once you have been playing for a duration you set yourself. This helps you stay aware of how much time you are spending on the platform Lepak99 without having to watch the clock manually.
Set a daily or weekly loss limit for your account. Once your cumulative losses reach the limit you have set, the Lepak99 will automatically block your access to play for the relevant period without any manual intervention required.
Take a break from the platform Lepak99 for the duration of your choice — from 24 hours up to several months. While self-exclusion is active, you will not be able to log in or make any transactions. This option is ideal if you feel you need to step back and reassess your gaming habits.
If you decide to stop for good, Lepak99 fully supports your decision. Contact our 24/7 customer support via live chat or email at support@lepak99.com to process a permanent account closure. Please ensure you have withdrawn all eligible balances beforehand.
View your complete record of deposits, withdrawals and gaming history at Lepak99 through the account history section. Reviewing real data on your activity and spending can help you make a clearer, more objective assessment of your gaming habits.
All self-control tools at Lepak99 is free, takes effect immediately upon activation, and is accessible to all registered members at any time. No fees, no waiting period for activation.
The earlier these signs are identified, the easier it is to take the right action
Repeatedly borrowing money, selling personal belongings, or using funds meant for essentials — rent, food, bills — for online gaming.
Consistently trying to win back money you have lost by continuing to play more — this habit can lead to significantly larger losses in a short time.
Lying to family or friends about your online gaming activity, or hiding the amount you have spent from those close to you.
Neglecting work, studies, or family responsibilities due to spending excessive time playing online.
Feeling anxious, irritable, stressed, or unable to sleep when not playing, or using gaming as a way to escape from life's problems.
Repeatedly failing to stop playing at the intended time, or being unable to control how much you spend despite having resolved to do so.
Acknowledging that you need help is the most important and most courageous first step you can take. Lepak99 encourages you to take this step without hesitation. Here is how to get help through our platform and beyond if needed.
The simplest first step: activate a deposit limit, loss limit, or temporary self-exclusion directly from your account settings Lepak99 yours. This can be done in under two minutes and takes effect immediately.
Contact our support team Lepak99 via 24/7 live chat or email at support@lepak99.com. Let us know that you need help with responsible gaming — our team is trained to assist without judgement and will guide you through the next steps.
Share how you feel with a family member or trusted friend. Support from loved ones is a vital part of recovery for many people dealing with problem gambling.
If things have gotten serious, reach out to a counsellor or professional mental health service. In Malaysia, there are several organisations and services that can provide support during difficult times like these.
Once you have regained control, work together with someone you trust — a family member or financial planner — to reorganise your finances and set realistic goals for long-term financial recovery.
Our support team Lepak99 is available to assist with responsible gaming at any time:
Responsible gaming is not solely the player's responsibility — it is a shared commitment between the platform and its users. Lepak99 takes an active role in promoting and facilitating safe play, but we also recognize that the tools we provide are only effective when players use them proactively.
From the platform's perspective, Lepak99 does not use manipulative marketing tactics to pressure players into spending more than they should. We do not send promotions targeting players who have just experienced significant losses. We do not hide the logout button or make the deposit limit activation process any harder than it needs to be. These are conscious design choices we make as part of our commitment Lepak99 towards responsible gaming.
As a player, your responsibility is to play within your set budget, make use of the self-control tools provided, and seek help early if you begin to notice any warning signs. Playing jackpot slots, blackjack, or placing bets on badminton matches at Lepak99 should be an activity you enjoy freely and without worry — not something that leaves you anxious or weighed down the next morning.
We also recognise that those closest to a player — a partner, parent, sibling, or close friend — are sometimes the first to notice warning signs before the player themselves does. If you are concerned about someone you care about, you can reach out to Lepak99 for guidance on how to support them in the most effective and compassionate way.
Ultimately, online entertainment at Lepak99 is most meaningful when it forms a small part of a balanced life — not the centre of it. Use our platform to have fun, but make sure your family, health, work and social relationships remain your priorities. That is the true spirit of responsible gaming.
Answers to the most frequently asked questions about responsible gaming at Lepak99
Read the full terms of use for the Lepak99 platform, including policies on accounts, RM deposits, withdrawals and bonuses.
Read Terms & ConditionsLearn how Lepak99 protects your personal data in accordance with Malaysia's PDPA 2010.
Read Privacy PolicyJoin over 500,000 Malaysian players enjoying slots, Live Casino, blackjack, roulette, and Sports Betting with Lepak99 — in a safe, responsible, and enjoyable environment. Minimum deposit RM10 via Touch 'n Go eWallet or FPX.
For users aged 18 and above only. Playing beyond your means can lead to financial difficulties. Seek help if needed.