Lepak99 Privacy Policy – Malaysia Personal Data Protection

1 Introduction

Welcome to the Privacy Policy Lepak99. This document explains in detail and with full transparency how the platform Lepak99 — accessible at https://lepak99.com — collects, uses, stores, discloses, and protects your personal information as a member or user of our platform.

Lepak99 fully committed to respecting and protecting your privacy. As an online entertainment platform operating and serving users in Malaysia, we comply fully with the provisions of the Personal Data Protection Act 2010 (PDPA) and all related laws in force from time to time.

By registering an account or using any services on Lepak99, you give us your consent to collect and use your personal information in the manner described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of the platform Lepak99 and contact us to close your account.

2 Personal Information Collected

Lepak99 only collects personal information that is strictly necessary to provide platform services safely and efficiently. Below are the categories of information we collect and the purposes for collection:

3 How We Collect Information

Lepak99 collects your personal information through several different channels, depending on how you interact with our platform:

• Account Registration: When you register an account Lepak99, you directly provide information such as your name and Malaysian phone number.
• Financial Transactions: When you make a deposit or withdrawal via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX online banking, transaction-related information is recorded for accounting and security purposes.
• Platform Usage: Technical data such as IP addresses, device type, and activity logs are collected automatically when you access and use the platform Lepak99.
• Customer Support Interactions: When you contact our support team Lepak99 via live chat or email, those communication records are retained to assist in resolving enquiries and improving service quality.
• Cookies and Tracking Technologies: Platform Lepak99 uses cookies and similar tracking technologies to enhance the user experience. Further details are provided in Section 9 of this document.
• Identity Verification (KYC): In certain situations prescribed by law or security requirements, Lepak99 may request additional documents to verify your identity.

4 Purposes for Using Personal Data

Lepak99 uses your personal information solely for lawful, stated purposes. Your information will not be used beyond what is described here without your prior consent. The primary purposes for data use are as follows:

• Account Management: Creating and maintaining an account Lepak99 your account, including identity verification, password settings, and profile information updates.
• Transaction Processing: Processing deposits and withdrawals in Malaysian Ringgit (RM) via the Malaysian payment methods you use.
• Customer Service: Responding to enquiries, resolving complaints, and providing technical assistance to members Lepak99.
• Security & Fraud Prevention: Monitoring account activity to detect and prevent fraud, money laundering, and unauthorised access to member accounts.
• Legal Compliance: Fulfilling legal obligations under the PDPA 2010, anti-money laundering (AML) laws, and other applicable Malaysian legislation.
• Platform Improvement: Analyzing aggregated usage patterns (without identifying individuals) to improve platform features, performance, and user experience.
• Service Communications: Sending important account notices, security updates, changes to terms, and bonus or promotional information you have opted to receive.

5 Disclosure to Third Parties

Lepak99 does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, in the course of operating a secure and effective platform, there are limited situations where necessary data sharing may occur:

• Payment Service Providers: Certified payment processors including the FPX platform and local Malaysian e-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) that handle your financial transactions. They receive only the minimum information required to process the relevant transaction.
• Game Providers: Game provider companies such as Pragmatic Play, Evolution Gaming, and others may receive the minimum technical data required to deliver their games to you through the platform Lepak99.
• Statutory Authorities: Lepak99 will disclose personal information to Malaysian government authorities or competent investigative bodies when required by law, court order, or in cases involving financial crime investigations.
• Technical Services: Technical infrastructure providers, such as server hosting services and cybersecurity providers, that help us operate and secure the platform Lepak99 — subject to strict confidentiality agreements.

All third parties that receive member data Lepak99 in the situations described above are bound by data protection agreements that require them to handle such information with a level of security equal to or greater than our own.

6 Data Security

Lepak99 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, disclosure, modification, or loss. Key security measures we have in place include:

• 256-Bit SSL/TLS Encryption: All communications between your device and our servers Lepak99 encrypted using SSL/TLS protocol with 256-bit keys — the highest industry security standard.
• Stored Data Encryption: Sensitive personal information stored in the database Lepak99 encrypted using AES (Advanced Encryption Standard) encryption algorithms.
• Strict Access Controls: Authorised staff only Lepak99 with a legitimate business need and who have undergone background checks are permitted to access member data, and only to the extent required for their role.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect unauthorised access attempts, cyberattacks, and other suspicious activity in real time.
• Two-Factor Authentication (2FA): Two-factor authentication options are available to members Lepak99 as an added layer of security for their account.
• Regular Security Audits: Lepak99 conducts regular security audits and independent penetration testing by third-party security specialists.

While we take all reasonable steps to protect your data, no security system can be guaranteed to be completely foolproof. In the unlikely event that a data breach occurs and affects your personal information, Lepak99 will notify you and the relevant authorities in accordance with applicable legal obligations.

7 Data Retention Period

Lepak99 retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law. The following are general data retention guidelines by category:

• Active Account Data: For as long as your account remains active on the platform Lepak99 and updated on a regular basis.
• Financial Transaction Records: Minimum 7 years from the transaction date, in line with Malaysia's accounting and anti-money laundering legal requirements.
• KYC Records (Identity Verification): Minimum 5 years after account closure or from the date the documents were collected, whichever is later.
• Support Communication Records: 2 years from the date of the last support interaction, for reference and service improvement purposes.
• Technical Data (Access Logs, IP): 12 months for security monitoring and fraud detection purposes.

Once the relevant retention period has ended and no other legal obligation requires continued storage, Lepak99 will securely delete or anonymise your personal information.

8 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the internal policies of Lepak99, as a member you have the following rights regarding your personal information:

To exercise any of the above rights, please contact the Lepak99 via email at support@lepak99.com or through our platform's 24/7 live chat. We will verify your identity before processing any privacy rights request to ensure the security of your data.

9 Cookies & Tracking Technologies

Platform Lepak99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions, security, and basic user preferences. Without these cookies, certain platform features may not work properly. This type of cookie cannot be disabled.
• Performance Cookies: Collecting anonymous information about how visitors use the platform Lepak99 — which pages are visited most frequently, technical errors encountered, and so on. This data helps us improve platform performance.
• Functionality Cookies: Allows the platform to remember your preferences — such as your language, favourite roulette variant, or preferred blackjack table settings — to deliver a more personalised experience.
• Analytics Cookies: Helps us understand how members interact with the platform in aggregate for product improvement purposes. This data does not identify individuals personally.

You can manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform. Lepak99. For information on how to manage cookies in your browser, please refer to your browser's help and support guide.

10 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how Lepak99 handles your personal information, or if you wish to exercise any of the privacy rights outlined in this document, please contact us through the following channels:

• Email: support@lepak99.com — for privacy enquiries, please use the subject line "Data Privacy Enquiry" so your message is directed to the appropriate team.
• Live Chat: Available 24/7 on the platform Lepak99 via the chat icon at the bottom right corner of the screen.

Lepak99 will endeavour to respond to all privacy-related enquiries within 14 business days of receipt. For more complex requests such as data access, correction, or deletion, processing may take up to 30 business days.

If you are not satisfied with our response to your privacy enquiry, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital Malaysia, in accordance with the provisions of the PDPA 2010.